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The Sultan Resort

Refund & Cancellation 

Cancellation Policy of the hotel 

Cancellation Policy of the hotel 

Cancellation and No-show 

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If the booking that you want to cancel subject to our cancellation policy, please write to us on info @ zarinasultan.com  or WhatsApp us on +91 9868884400  between 10:00 am and 5:00 pm (Mon to Sat). No verbal communication is accepted for Cancellations. 

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GROUP / FIT bookings that cancel

  • On or before 30 days of the arrival Date are not liable for any retention.

  • less than 30 days and more than 15 days of the arrival are liable for 50% retention.

  • less than 15 days of the arrival are liable for 100% retention for the entire period of Stay.

  • In case booking is not guranteed within the stipulated period, accommodation held will be released and thereafter will be on subject to availability basis.

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No-show / Short Stays:

• No Show will attract 100% retention charges for all nights of stay

• A short stay will attract 100% retention charges for all nights of stay

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Payment terms :

• Prepayment(100% Required at the time of booking)

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Check-in/ Check-out Policy :

• Check-in: 1400 HRS and Check-out is 1200 HRS

• Early check-in/late checkout subject to availability on charge as per hotel policy

Refund Policy of the hotel 

Refund Eligibility : We will process Refund within 72 hrs post your cancelltion request if eligible for refund as per our cancellation policy only. â€‹

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The Sultan Resort

At The Sultan Resort, we are dedicated to providing our guests with the best of what our exotic location has to offer. From our Luxury rooms and suites with stunning views, to our exceptional dining options and top-of-the-line dinning services, we strive to exceed your every expectation. Our trained staff is committed to making your stay as comfortable as possible, ensuring that your every need is met. Come experience the luxury of The Sultan Resort and see why we are the preferred choice for those seeking a truly exclusive getaway.

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